3.3.6 Offering and Contracts Control Objectives
The process of accountability requires a clear definition of what is committed to and can be expected by stakeholders. This is the object of contract and service agreements, which can either be generic, or be negotiated on a case-by-case basis (enterprise agreements).
|
Identifier |
Control Objective |
Lifecycle Phase |
|
3.05 |
Fully document the functionality, service levels and implementation of offerings and solutions. Ensure the terms of the contracts reflect what is actually implemented. Obtain executive signoff to ensure a commitment to the stated functionality and levels of service. |
3 - Analyse and Design |
← 3.3.5 Select and Manage Sub-Providers Control Objectives
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3.3.7 Operate & Monitor System Control Objectives →
Download the preliminary release of the Cloud Accountability Reference Architecture and the relevant A4Cloud Toolkit.
