3.3.8 Responsiveness to Stakeholders Control Objectives
Being accountable requires having a privileged relationship with stakeholders, based on responsiveness and transparency. This is what is addressed by these controls.
|
Identifier |
Control Objective |
Lifecycle Phase |
|
4.04 |
Proactively communicate and timely respond to stakeholders. |
4 - Operate |
|
5.01 |
Receive, handle, track, and respond to complaints and information requests from stakeholders in a timely manner as required by internal policies or legal requirements. Have a FAQ to anticipate the most frequent information requests. |
5 - Handling Exceptions |
|
5.02 |
Create a classification for requests and complaints. Define standard procedures for the handling of requests in each of the classes. Have defined escalation procedures. |
5 - Handling Exceptions |
Table 11: Responsiveness to stakeholders control objectives.
Download the preliminary release of the Cloud Accountability Reference Architecture and the relevant A4Cloud Toolkit.
